Refund policy

Here at pandorawitch.shop our customers are important to us and we want you to be happy with your purchase.

If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you  refund within 7 days of receiving the returned goods. Please note that shipping costs are not refundable.

Cancel the order during the manufacturing process:

Please note that we are a workshop and all wooden products are made to order manually. Production terms are indicated in the product description.
If you want to cancel the order when it is already in the manufacturing process, we deduct 10% of the order value. Due to the fact that the materials and resources for the production of your product have already been spent. We are not responsible if you have not read the terms of manufacture before confirming the order. Hope for your understanding.

Damaged in transit and defective product: 

Any product found to have a defect will be replaced with the same product. Delivery at our expense.

If an item is damaged in transit, you must contact us within 3 business days of receiving the damaged item. Provide a photo confirming damage of the product. We will make arrangements to have the item returned to us and either send you a replacement or refund.

Cannot be Returned:

No refunds are available on custom orders and Knives, ointments, incense, oils, inks, bath salts, witch kits and candles - cannot be returned or exchanged.